Listed below are a number of commonly asked questions and scenarios that we hope will answer any questions you may have. If you are unable to find the required solution please contact us for support.

Why do I need to register to use the site?
How do I register?
I am having login problems.
The site is not working correctly.
Do dealers see my personal information?

Why do I need to register to use the site?
Registration with Motors by Mail is FREE and only takes a few moments. We require all our users to register before submitting car and part exchange enquiries as these are stored in the users' profiles as well as any car offers received from dealers. Notification of new car offers are also sent to the users' registered email addresses.

How do I register?
To register your FREE account simply click on the "Register" link that is located in the "My Account: Login" box and complete the simple registration form.

I am having login problems.
If you have registered an account and can't login please ensure you are using the email address and password that you signed up with. As passwords are case-sensitive please check that your caps lock is off. If you can't remember your password click on the "Forgotten Password?" link and follow the security steps to retrieve a new temporary password. If you are still having problems please contact technical support for further assistance.

The site is not working correctly.
If you are having problems with the website please check that your browser has Javascript enabled, as this is needed for some sections to function correctly. If you are still having problems please contact technical support for further assistance.

Do dealers see my personal information?
Yes, when submitting a car enquiry to our dealer network, dealers who subscribe to our service will receive your contact details along with the car information that you submitted. Dealers who have yet to subscribe to our services will only receive the car information and any contact with you will be conducted via our website.